People First: Complex Labor Market Putting Employees In the Driver’s Seat Means Hoteliers Will Need to Make investing in People a Top Priority in 2022

COVID-19 changed how we live and work in ways that will alter our behavior long after the pandemic subsides. Over the last few months, talk of the post-pandemic recovery has consumed our industry. Finally, it seems, people are ready to come back. But in our hyper-focus on the return of the guest, we seem to have forgotten another key player: the employee.