Shilo Inns Relies on STS Cloud Sales and Catering System To Increase Meeting and Event Business at Seven Properties

MOUNT PLEASANT, SC, May 31, 2019 –Shilo Inns installs STS Cloud Sales and Catering system throughout all its properties with group meeting business. Shilo Inns operates 15 properties in the Western United States. “Every one of our properties with meeting space uses the STS Cloud sales and catering system from SalesAndCatering.com,” said Jody Cadle director of sales and catering for Shilo Inns’ Ocean Shores office. STS Cloud is a full-function, cost effective sales and catering system used by hundreds of properties and multi-property hotel groups. Click here for information on SalesAndCatering.com.

Impressive cost-effective functionality and ease of use
“I am impressed with how STS Cloud combines powerful cost-effective functionality with ease of use,” said Cadle. “It manages our properties’ sales processes, complex meeting and catering events and group bookings, and our staff learned it quickly. STS Cloud transformed our catering and event processes and enables our team to close more business. We have large airport hotels and conference center properties, and hotels with less meeting space, and STS Cloud meets all the needs of each one.”

When clients book a new event STS automatically imports relevant account information into the current draft proposal, BEO, contract, or other documents to streamline the proposal and booking cycle. “We simply review the new proposal or booking, add dates and the event’s current information to documents, and provide to our client. This saves a great deal of time and helps our teams be very productive and close more business faster,” Cadle said. “For sleeping rooms, STS creates rooming lists quickly via its interface with our PMS. Our PMS holds a group room file and STS Cloud updates the group block pick up automatically so we always have current group attainment.” Billing is very easy in STS Cloud because the invoice is based on a client’s approved BEO, so banquet checks are always accurate to show what was actually delivered to the event.

STS Cloud is very flexible and provides all the functionality necessary to run sales and catering operations at one or more properties, regardless of size. “Since STS Cloud is web-based, my team and I can remotely access our properties’ sales activity to track goal attainment from my phone,” Cadle said. “When I make sales calls it is easy to review a client’s info before a meeting to refresh my memory. If a client asks about dates for a future event I immediately verify the availability of meeting and sleeping rooms. This lets my team and I book business quickly with greater confidence.”

Shilo Inns also uses SalesAndCatering.com’s built-in proposal tool ProposalPath, the industry’s most versatile, easiest-to-use, and most cost-effective online proposal solution. “ProposalPath provides a customized template for each client or group with prompts that remind my team what to ask for to build a more complete proposal,” Cadle said. ProposalPath documents display attractive photos for each properties area and shows all appropriate catering options. For wedding proposals, it shows venue images and ceremony options in the client’s online proposal. “ProposalPath’s flexibility and images make it easy for meeting planners to decide faster. Since the proposal is online, the system lets me check on the areas of the proposal, like catering, the client clicked on. This helps me track their interests for more effective follow up by my team. This makes our operation very efficient.”

“SalesAndCatering.com’s support team is very responsive and its professional staff is excellent,” Cadle said. “SalesAndCatering.com continuously improves and upgrades its software and acts quickly on our requests for new functionality. STS is the perfect sales and catering system for Shilo Inns.”